Privacy Policy

Bramber Bakehouse is committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we keep it and the rights you have in relation to your personal information.

It applies to people who:

• visit our website;
• buy from our online shop;
• make a donation;
• subscribe to our communications;
• contact us;
• make a corporate or bespoke bakery enquiry;
• volunteer or apply to work with us;
• use or enquire about our charitable services; or
• otherwise interact with Bramber Bakehouse.

1. Who We Are

Bramber Bakehouse is a registered charity and company in England and Wales.

Bramber Bakehouse
Registered Charity No. 1172837
Registered Company No. 09437477

Kings Centre
Unit 27
Edison Road
Eastbourne
East Sussex
BN23 6PT

Telephone: 0333 344 7532
Email: hello@bramberbakehouse.co.uk

Bramber Bakehouse is the data controller for the personal information described in this policy.

If you have questions about this policy or how we use your personal information, please contact us using the details above.

2. How We Collect Personal Information

We may collect information about you in several ways.

When you give information to us directly

This includes when you:

• make a donation;
• complete a Gift Aid declaration;
• buy brownies or another product through our website;
• choose to receive marketing emails from us;
• complete a newsletter or mailing-list sign-up form;
• contact us by email, telephone, post, through our website or in person;
• submit a corporate or bespoke bakery enquiry;
• register for an event or activity;
• volunteer with us;
• apply for a job or other opportunity;
• access or enquire about our support services; or
• otherwise provide information to us.

When someone places an order for you

If somebody sends brownies to you as a gift, we may receive information about you from the person placing the order.

This could include your:

• name;
• delivery address;
• telephone number;
• email address; and
• relevant delivery instructions.

We use this information to fulfil and manage the delivery. We will not treat the recipient of a gift as having signed up to marketing simply because somebody has placed an order for them.

When you interact with us through another organisation

We may receive personal information through organisations we work with, such as fundraising platforms, referral partners or organisations providing services on our behalf.

For example, where you donate through a fundraising platform such as Enthuse, information may be passed to us in accordance with the choices you make when donating.

When you use our website

We may automatically collect technical information about how you use our website.

Depending on your cookie choices, this may include:

• your IP address;
• browser and device information;
• pages visited;
• how you arrived at our website;
• actions taken on the website; and
• information collected through cookies and similar technologies.

More information is provided in the Cookies section below.

3. What Personal Information We Collect

The information we collect depends on how you interact with us.

It may include:

• your name;
• postal, billing and delivery addresses;
• email address;
• telephone number;
• details of products or services you have ordered;
• order number and order date;
• quantities and products purchased;
• order value;
• order status;
• selected delivery date and delivery service;
• delivery instructions;
• correspondence and customer-service history;
• refund or cancellation information;
• donation details;
• Gift Aid information;
• communication and marketing preferences;
• the date, source and status of any marketing consent you have given;
• corporate or organisation details;
• information provided in enquiry forms;
• information relating to volunteering, recruitment or participation in our activities;
• website and technical information;
• transaction and payment information; and
• other information you choose to provide to us.

Payment information

When you pay through our website, payment is processed securely through our payment provider.

We do not normally receive or store your full payment card number.

We may receive information such as:

• confirmation that payment has been made;
• the amount paid;
• a transaction reference; and
• limited payment-method information.

4. Brownie Shop and Ecommerce Orders

When you place a brownie order through our website, we use the information you provide to:

• process your order and payment;
• record the products and quantities ordered;
• record your selected Thursday delivery date;
• provide the delivery service selected;
• send order confirmations and other service messages;
• arrange packing, dispatch and delivery;
• create shipping labels;
• provide tracking information;
• respond to enquiries;
• handle cancellations, refunds or complaints;
• prevent fraud and maintain the security of our website;
• keep appropriate customer and order records; and
• maintain appropriate financial and transaction records.

Our ecommerce website uses WordPress and WooCommerce.

We also use ShipStation to help manage dispatch and shipping and DPD to deliver brownie orders.

Information necessary to fulfil your order may therefore be passed between our website, payment provider, ShipStation and DPD.

This may include:

• your name;
• delivery address;
• telephone number;
• email address;
• order reference;
• parcel information;
• selected delivery service; and