Shipping & Delivery Policy

We bake and dispatch our brownies in weekly drops, with deliveries taking place on Thursdays.

Thursday Delivery

When you order online, the delivery date you select is the date you would like your brownies to arrive.

We dispatch orders with DPD the day before delivery, normally on Wednesday, for delivery on Thursday.

We currently offer:

• Standard Thursday Delivery – DPD Next Day
• Thursday Delivery by 10:30am – DPD timed delivery

Delivery charges are shown at checkout and may vary depending on the size and weight of your order.

DPD will normally provide tracking information and a delivery window by email or SMS once your parcel has entered their network.

Our 8-Day Order Lead Time

Because our brownies are baked to order and our bakery operates to a planned weekly production schedule, we require a minimum of 8 calendar days between ordering and delivery.

This means, at present, you cannot order for delivery in the same week.

For example:

• Order on Monday 17 August → Thursday 20 August is unavailable → Thursday 27 August is available.
• Order on Tuesday 18 August → Thursday 20 August is unavailable → Thursday 27 August is available.
• Order on Friday 21 August → Thursday 27 August is unavailable → Thursday 3 September is the next available delivery date.

Only eligible Thursday delivery dates will be displayed at checkout.

Orders for each Thursday drop close at 12pm on the Wednesday eight days before delivery.

Standard Thursday Delivery

Our standard delivery service is DPD Next Day.

DPD will provide an estimated delivery window once your parcel is on its way. This window is provided by DPD and is not a guaranteed delivery time.

If you need your brownies to arrive earlier in the day, please choose our Delivery by 10:30am option at checkout.

Delivery by 10:30am

For customers who need their order earlier in the day, we offer a DPD By 10:30am delivery service where available.

This can be particularly useful for offices, meetings, events and gifts where timing is important.

Availability is determined by the delivery postcode and will be confirmed at checkout.

Delivery Areas

We currently deliver to most addresses in England, Wales and Scotland using DPD Next Day delivery.

Our Thursday delivery service is not currently available to the Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Channel Islands, Isle of Man or Scilly Isles.

We do not currently offer international delivery.

If your postcode is outside our current delivery area, you will not be able to select delivery at checkout.

Tracking Your Order

Once your brownies have been packed and dispatched, you will receive DPD tracking information.

DPD’s Predict service may provide a delivery window and options to manage your delivery.

Please make sure that the mobile number, email address and delivery address supplied with your order are correct.

Delivery Addresses

Please check your delivery address carefully before completing your order, particularly where brownies are being sent as a gift.

If you notice an error, contact us at sales@bramberbakehouse.co.uk as soon as possible.

We will always try to help, but once your order has been dispatched we cannot guarantee that an address can be changed.

Where an incorrect or incomplete address supplied with the order results in the parcel being returned or requiring redelivery, we may ask you to cover reasonable additional delivery costs before the order is resent.

If Nobody Is Available

DPD may offer alternative delivery options through its tracking service, such as delivery to a neighbour, rearranging delivery or another available in-flight option.

Please use your tracking information to manage your delivery where necessary.

Because our brownies are fresh products, we recommend arranging for somebody to receive the parcel on the scheduled Thursday wherever possible.

Delayed, Missing or Damaged Deliveries

Although most deliveries arrive as planned, occasionally a parcel may be delayed, lost or damaged while in transit.

If there is a problem with your delivery, please contact Bramber Bakehouse rather than trying to resolve the matter solely with DPD.

Email sales@bramberbakehouse.co.uk with:

• your order number;
• a brief description of the problem; and
• photographs of the parcel and brownies if anything has arrived damaged.

We will investigate the issue with DPD and work with you to provide an appropriate solution.

Choosing DPD as our delivery partner does not affect your statutory consumer rights.

Bank Holidays and Exceptional Circumstances

Where a Thursday delivery date is affected by a bank holiday, courier closure, severe weather or another circumstance that prevents us from offering our normal service, that delivery date may be removed from the website.

If something unexpected affects an order that has already been placed, we will contact you as soon as reasonably possible.

Freshness

Our brownies are freshly baked for each weekly drop and are best enjoyed within 7 days.

Please follow the storage information supplied with your order.

Questions?

If you have a question about an order or delivery, please contact:

Bramber Bakehouse
sales@bramberbakehouse.co.uk

We’ll be happy to help.